Senior Customer Success Manager
TJ is employee number 0001 at Space32 (we are leaving space for growth!) and is integral to keeping the entire show on the road. He has an encyclopaedic knowledge of the London flexspace market, as well as all of the ideal places to watch stunning London sunsets and sunrises. As honest as the day is long, TJ can not only be trusted to deliver exceptional office options, but you will always know that what you see is what you get with no smoke and mirrors…
Here is what he has to say about the flexible office sector:
What do you think makes an office worth the commute?
I look for a space that inspires me in some way. I like a new, fresh building with a good mix of private and shared facilities (bathrooms need to be exceptional). Lots of natural light is a non-negotiable for me as I don’t like places that depend on artificial light.
What are the biggest mistakes you see companies make when they are searching for an office?
Some companies do not want to pay for an office that their company deserves. Scrimping on the budget when it’s not necessary will leave you in a very uninspiring space for your team.
What flexible office industry secret do you think every company should know about?
You can negotiate between 4% and 12% on list pricing so don’t discount amazing options that may appear a little expensive… we can help with that.
Which London district do you think is most under-rated right now?
I would say Fenchurch Street… Typically most City enquiries want to be closer to Bank and see Fenchurch Street as too far east, but there are some incredible spaces and views here (I love a view).
What do you think is the most over-rated office feature that people think they want?
Beer taps! Loads of companies who have them admit they hardly ever use them, so I feel it’s a bit gimmicky…
What is the one thing most brokers won't tell their clients?
So this isn’t a big reveal of a trade secret or anything, but clients might be interested to know that when a provider launches a new building, they often throw a big evening party for brokers, offering drinks and food to ensure they come and take a look. There are often launch parties every month and the broker community are actually quite friendly with each other despite the fierce competition.
What questions should more companies looking for space ask but don't?
What do other tenants say about the space? Could I speak to somebody who is already in the building? What do the other companies in the building do? Would I recognise them or feel like we have stuff in common?
Fast forward to 2028 - which office trends have stuck and which have fazed out?
People will continue to want increasingly inspiring spaces – “destination offices”. I think the need for wider breakout space will diminish but the number of phone booths and meeting rooms will be a key differentiator. I also hope there is a move back to the community focus within serviced office buildings.
What is the weirdest request you've had for an office space?
I’ve sold an office space with two life sized storm troopers in it, but weirdest request was probably a tailor looking for a flexible office with a shop front attached…I didn’t even know where to start!
